"Unresolved conflict can create serious and varied consequences such as, excessive employee turnover, increased supervision overhead, decreased customer satisfaction, and damaged management credibility and distrust."

 

 

  CONFLICT MANAGEMENT

Resolving and preventing conflict is integral to achieving organizational effectiveness and enhancing productivity.  Unresolved conflict can be costly both in terms of lost revenue and low employee morale.  Experts believe unrecognized and unresolved conflict represents the largest reducible cost in many businesses.  Our program is designed to reduce the monetary as well as the emotional costs of conflict.  These lessons teach one how to not only manage conflict but how to avoid it while creating a harmonious work environment.

   Program elements include:

• Conflict Resolution Tool
• Mental Magnification
• Getting to Yes: Negotiating Agreement Without      Giving In - adapted from Fisher and Ury
• Team Building Exercises
• Build Your Own Team Workshop